Responsible Gaming at LyraBet

Welcome to LyraBet, your trusted online gaming destination in the United Kingdom. We are committed to promoting responsible gambling and ensuring that your experience with us remains safe, enjoyable, and within your control. Gambling should always be a form of entertainment, never a source of harm. We recognise that, for a small number of players, gambling can become problematic, and we are dedicated to providing practical tools, clear information, and access to support to help you manage your play responsibly.

Our Commitment to Responsible Gambling

LyraBet operates under the strict regulations of the UK Gambling Commission (UKGC), adhering to all legal requirements designed to protect players. We promote transparency and fairness, and we empower you with the means to control your gambling activity. Our responsible gambling policy is embedded throughout our services, ensuring that player welfare is always a priority.

Tools to Help You Stay in Control

We offer a comprehensive suite of player-centric tools to help you manage your gambling activity effectively:

  • Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account. These limits help prevent overspending and can be adjusted or removed after a mandatory cooling-off period.
  • Wager and Loss Limits: Define the maximum amount you wish to stake or lose within a set period, helping you keep your gambling within affordable boundaries.
  • Session Time Limits: Choose how long you want to play and receive alerts when your session time is approaching the limit, encouraging regular breaks and mindful play.
  • Self-Exclusion: Temporarily exclude yourself from all gambling activities on our platform for periods ranging from 24 hours up to six months or longer, if needed. This tool is designed to provide a break and help you regain control.
  • Permanent Account Closure: If you decide to stop gambling permanently, you can request closure of your account at any time. This process includes withdrawal of any remaining funds and a confirmation step to ensure your decision is fully informed.

Recognising Signs of Problem Gambling

Understanding when gambling is becoming problematic is crucial. You may want to seek help if you notice any of the following behaviours:

  • Gambling to recover previous losses or “chase” money.
  • Borrowing money or selling possessions to finance gambling.
  • Spending more time or money gambling than intended.
  • Neglecting work, family, or social responsibilities due to gambling.
  • Experiencing arguments or conflict with loved ones about your gambling.
  • Using money intended for essentials such as rent, bills, or groceries to gamble.
  • Constantly thinking about gambling or planning your next bet.

If you identify with any of these signs, we strongly encourage you to take immediate steps to manage your gambling and seek professional support.

Best Practices for Responsible Gambling

To help you maintain control and enjoy gambling responsibly, consider the following tips:

  • Set a clear loss limit before you start playing and stick to it.
  • View gambling purely as entertainment, not a way to make money.
  • Avoid borrowing money to gamble under any circumstances.
  • Take regular breaks and set session time limits.
  • Balance gambling with other hobbies and social activities.
  • Never gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Only gamble with money you can afford to lose, never with funds needed for essentials.

Self-Assessment and Support

If you are unsure about your gambling habits, we encourage you to take our self-assessment quiz provided by GamCare, a leading UK charity for problem gambling support. This confidential tool can help you evaluate your behaviour and decide on the next steps.

For personalised assistance, our Responsible Gambling Team is available at [email protected] or via our Live Chat service on the website. We are here to listen and guide you towards the appropriate resources.

Account Closure and Self-Exclusion Procedures

  • Temporary Self-Exclusion: You can exclude yourself from gambling activities for a minimum of 24 hours up to six months or longer by contacting Customer Support or using your account settings.
  • Permanent Self-Exclusion and Account Closure: Should you wish to close your account permanently, please contact our Customer Support team. We will assist you with withdrawing any remaining funds and confirm your decision. Accounts closed due to problem gambling may not be reactivated to protect your welfare.
  • Reactivation: Accounts closed voluntarily for reasons other than problem gambling can be reviewed for reopening after a cooling-off period, subject to verification and compliance with responsible gambling policies.

Protecting Minors and Vulnerable Persons

LyraBet strictly prohibits gambling by anyone under the age of 18, in line with UK law. We employ rigorous age verification processes to prevent underage access and encourage parents and guardians to use parental controls and filtering software such as Net Nanny or Qustodio to block gambling content on devices used by minors.

To further protect young people, please ensure your login credentials and payment information remain confidential and never leave devices unattended while logged in. Avoid saving passwords on shared or accessible devices.

For more information on online safety for children, please visit the Better Internet for Kids website.

Support for Gambling Addiction

If you or someone you know is experiencing difficulty controlling gambling, help is available. We recommend contacting the following UK support organisations:

We also encourage the use of tools like BetBlocker, which allow you to restrict access to gambling sites across multiple platforms.

For confidential support, contact our Responsible Gambling Team at [email protected].

Legal Information and Compliance

LyraBet operates under the licence and regulation of the UK Gambling Commission (UKGC). We comply fully with the Gambling Act 2005 and the UKGC Licence Conditions and Codes of Practice.

We are committed to preventing gambling-related harm and promoting a culture of responsible play. Our staff receive ongoing training to recognise and respond appropriately to signs of problem gambling.

Contact Us

If you have any questions or concerns about responsible gambling, please reach out to us at [email protected] or via our Live Chat. We are here to support you and ensure your gaming experience remains positive and safe.

Remember: Gambling should always be fun. Stay in control, play responsibly, and seek help if you need it.